Defence Learning Network

DLN 3.0

• Where can I find information on basic DLN 3.0 functions?

  To access resources related to DLN 3.0, click the Need Help? button located in the upper-right corner of the Home Page, then select your desired area of interest: Support for Learners or Support for Administrators.

Access to DLN 3.0

• What is my DLN 3.0 username?

  Your DLN 3.0 username is your D365 username, which is your DWAN email address with "ecn" after the @symbol. See New Way to Access DLN 3.0 for more information.

• What is my username if I don't have an "ecn" or D365 email address?

  The usernames for individuals who do not have a D365 account vary based on their employee type. Click here for a detailed list. For further assistance, contact the DLN Helpdesk.

• Can I have more than one e-mail address in my DLN 3.0 account?

  No, you can have only one email address in your profile as it is associated with system notifications and either your D365 log-in credentials or your two factor authentication emails.

• What is two factor authentication?

  Two factor authentication means that you need more than one authentication factor to log in to a device or an account. For more information on two factor authentication, consult the following Government of Canada website: https://getcybersafe.gc.ca/en/blogs/why-multi-factor-authentication-essential-part-cyber-security#defn-multi-factor-authentication

• Will I have to complete the Two-Factor Authentication every time I log in?

  The Two-Factor authentication is an enhanced security feature, and it is required because DLN 3.0 is a cloud-based application that is available both on the Internet and on DWAN. Users who are not using the New Way to Access DLN 3.0 will have to complete the process every time they log in.

• Why am I not receiving my security code when using Two-Factor Authentication (2FA)?

  The security code generated may get filtered by your email provider's spam or junk filter. Be sure to check the SPAM and JUNK folders to see if the code has been redirected there.
  
  Note: When you click "GENERATE SECURITY CODE" on the two factor authentication screen, ensure that you see the following confirmation message: "A message with the security code was just sent to your registered email ID." before checking your email.

• Why am I not receiving my password after attempting the "Forgot your Password" tool?

  Once you have entered your username and clicked the "EMAIL MY PASSWORD" button, you will see the following message: "For a valid entry, an email will be sent to the registered email address with reset instructions".
  
  If you have not received your password within minutes, there are a few common causes for this problem:

  1. The email has been sent to the email associated with your account, which is different than the one you are currently using. You can verify other e-mail accounts to which you have access. If you require assistance with having your email address updated, please contact the DLN Helpdesk for assistance.
  2. The email has been sent to the email on your account but it has been redirected by your email provider to your JUNK or SPAM folders. Please check these folders for any emails that were sent from the application. Email providers generally provide a means of marking these emails as "safe".
  3. The username you have attempted to use does not match the username on your account. To validate your username, please contact the DLN Helpdesk.
• How do I setup the Saba Cloud mobile application for my device?

  To install the Saba Cloud mobile application for your device:

  1. Download the Saba Cloud application to your mobile device from the App Store on your device or through iTunes (for iOS) and Google Play (for Android) on your computer.
  2. Log in to the application using your Saba Cloud credentials. When prompted to enter the site name, use:
     • Sitename: dln-rad.sabacloud.com
     • Username: Same as desktop login
     • Password: Same as desktop login
• How do I setup the Saba Meeting mobile application for my device?

  To install the Saba Meeting mobile application for your device:

  1. Download the Saba Meeting application to your mobile device from the App Store on your device or through iTunes (for iOS) and Google Play (for Android) on your computer.
  2. Log in to the application using your Saba Cloud credentials. When prompted to enter the site name, use:
     • Server Name/Site: spcca3.sabameeting.com
     • Sitename: customers/CA3P1PRD002

Records of Completed Learning

• Has my Completed Learning from DLN 2.0 been transferred into DLN 3.0?

  No. The DLN is not an official system of records. As such, records of completion do not need to be kept in the LMS. Records of completion are maintained in your personnel record of either HRMS and/or Guardian as applicable.

• To whom should I provide my certificates of completion?

  For course codes from the 100000 series, you should provide certificates of completion to your orderly room or Unit Training Coordinator for entry into the appropriate system of records. A few of these codes are automatically written back to the appropriate system of records. In such cases, the course owner should inform you accordingly.
  
  When completed in the DLN, courses codes from the 300000 series are automatically written back into the appropriate system of records. You can still print and keep certificates of completion for your personal records.

• I completed a course in DLN 2.0 that is a pre-requisite to register for a course in DLN 3.0. How do I get this recognized so that I can register to my course in the new system?

  You can communicate directly with the course owner. Course owners have access to records of who completed the pre-requisite course and they have the ability to waive the requirement in order to register you to the required course in DLN 3.0.

Contact Support

• How do I contact the DLN 3.0 Helpdesk?

  In Assyst/EITSM, open a "Reset Enterprise Application Account Password" ticket for assistance with logging in.
  
  For other inquiries, open an "Enterprise Application Information/Help" ticket.
  
  In the "Application Name" field, select Defence Learning Network.
  
  Users without DWAN access may contact the DLN Help Desk at DLN3.0-RAD3.0@forces.gc.ca.