Defence Learning Network

Transition to DLN 3.0

• Why are we upgrading to a new Learning Management System?

  After many years of use, DLN 2.0 was starting to show signs of aging. Due to a growing list of challenges, ranging from compatibility issues with modern browsers to tired user interface, the timing was right to move to a new platform. The new platform solves immediate challenges and allows an opportunity to tackle new ones in the future.

• Where can I find information on basic DLN 3.0 functions?

  To access resources related to DLN 3.0, click the Need Help? button located in the upper-right corner of the Home Page, then select your desired area of interest: Support for Learners or Support for Administrators.

• When will I have access to DLN 3.0?

  All Defence Team members already have access to their accounts in DLN 3.0.

• When will I no longer have access to DLN 2.0?

  Access to the DLN 2.0 will be discontinued as of June 30, 2022.
  If you are currently taking any courses in DLN 2.0, you should complete them before that date to avoid having to start over in the new system. For more information on specific courses, contact the course administration. The course administration contact information can be found under "Contact Information" on the course page.

• Which courses are currently delivered in DLN 3.0?

  Training Establishments, Schools and other course administrations are in the process of migrating courses to the new system. This means that for a short period of time, some courses will be available on DLN 3.0, while others will still be on DLN 2.0.
  
  During the transition period, course owners implemented a number of measures to ensure that learners are directed to the appropriate system for their course. For example, all external advertising of courses should be updated to clearly identify whether a particular course is offered on DLN 2.0 or DLN 3.0.
  
  In some cases, you will see a notice in DLN 2.0 to redirect you to the migrated course in DLN 3.0. You can always contact the course owner if you cannot find a course.

Access to DLN 3.0

• What e-mail address is my DLN 3.0 account associated to?

  The email address in your DLN 3.0 account profile should be the same as in your DLN 2.0 account. If you are not sure what email address is in your DLN account profile, contact the DLN 3.0 Helpdesk in order to confirm and/or have it updated.

• Can I have more than one e-mail address in my DLN 3.0 account?

  No, you can have only one email address in your profile as it is associated with your two factor authentication emails and system notifications.

• What is two factor authentication?

  Two factor authentication means that you need more than one authentication factor to log in to a device or an account. For more information on two factor authentication, consult the following Government of Canada website: https://getcybersafe.gc.ca/en/blogs/why-multi-factor-authentication-essential-part-cyber-security#defn-multi-factor-authentication

• How can I update my e-mail address in DLN 3.0?

  Once you are logged into DLN 3.0, you can update your profile details, including your email address, by accessing your Profile page. Click the primary navigation menu (top left), then Me, then Profile.
  
  If you need to update your email address and have not yet been able to log in to your account, contact the DLN Helpdesk.

• What is my DLN 3.0 username?

  Your DLN 3.0 username should be the same as your DWAN username, in some cases where the username is your PRI/SN or email address. For assistance with locating your username, please contact the DLN 3.0 Helpdesk.

• Why am I not receiving my password after attempting the "Forgot your Password" tool?

  Once you have entered your username and clicked the "EMAIL MY PASSWORD" button, you will see the following message: "For a valid entry, an email will be sent to the registered email address with reset instructions".
  
  If you have not received your password within minutes, there are a few common causes for this problem:

  1. The email has been sent to the email associated with your account, which is different than the one you are currently using. You can verify other e-mail accounts to which you have access. If you require assistance with having your email address updated, please contact the DLN Helpdesk for assistance.
  2. The email has been sent to the email on your account but it has been redirected by your email provider to your JUNK or SPAM folders. Please check these folders for any emails that were sent from the application. Email providers generally provide a means of marking these emails as "safe".
  3. The username you have attempted to use does not match the username on your account. To validate your username, please contact the DLN Helpdesk.
• Will I have to complete the Two-Factor Authentication every time I log in?

  Yes. The two factor authentication is an enhanced security feature and it is required because DLN 3.0 is a cloud-based application that is available both on the Internet and on the DWAN.

• Why am I not receiving my security code when using Two-Factor Authentication (2FA)?

  The security code generated may get filtered by your email provider's spam or junk filter. Be sure to check the SPAM and JUNK folders to see if the code has been redirected there.
  
  Note: When you click "GENERATE SECURITY CODE" on the two factor authentication screen, ensure that you see the following confirmation message: "A message with the security code was just sent to your registered email ID." before checking your email.

• How do I setup the Saba Cloud mobile application for my device?

  To install the Saba Cloud mobile application for your device:

  1. Download the Saba Cloud application to your mobile device from the App Store on your device or through iTunes (for iOS) and Google Play (for Android) on your computer.
  2. Log in to the application using your Saba Cloud credentials. When prompted to enter the site name, use:

  
  Sitename: dln-rad.sabacloud.com
  Username: Same as desktop login
  Password: Same as desktop login
• How do I setup the Saba Meeting mobile application for my device?

  To install the Saba Meeting mobile application for your device:

  1. Download the Saba Meeting application to your mobile device from the App Store on your device or through iTunes (for iOS) and Google Play (for Android) on your computer.
  2. Log in to the application using your Saba Cloud credentials. When prompted to enter the site name, use:

  Server Name/Site: spcca3.sabameeting.com 
  Sitename: customers/CA3P1PRD002

Records of Completed Learning

• Will my Completed Learning from DLN 2.0 be transferred into DLN 3.0?

  No. The DLN is not an official system of records. As such, records of completion do not need to be kept in the LMS. Records of completion are maintained in your personnel record of either HRMS and/or Guardian as applicable.

• To whom should I provide my certificates of completion?

  For course codes from the 100000 series, you should provide certificates of completion to your orderly room or Unit Training Coordinator for entry into the appropriate system of records.
  
  When completed in the DLN, courses codes from the 300000 series are automatically written back into the appropriate system of records. You can still print and keep certificates of completion for your personal records.

• Will I have to retake courses that I have already completed?

  No. Migration to DLN 3.0 does not require learners to retake courses they have already completed. For those courses that include a re-certification requirement, learners will be notified when they need to retake the course.

• I completed a course in DLN 2.0 that is a pre-requisite to register for a course in DLN 3.0. How do I get this recognized so that I can register to my course in the new system?

  You can communicate directly with the course owner. Course owners have access to records of who completed the pre-requisite course and they have the ability to waive the requirement in order to register you to the required course in DLN 3.0.

Contact Support

• How do I contact the DLN 3.0 Helpdesk?

  In Assyst/EITSM, open a "Reset Enterprise Application Account Password" ticket for assistance with logging in.
  
  For other inquiries, open an "Enterprise Application Information/Help" ticket.
  
  In the "Application Name" field, select Defence Learning Network.
  
  Users without DWAN access may contact the DLN Help Desk at DLN3.0-RAD3.0@forces.gc.ca.